Refund policy

Thank you for choosing to shop with cxn art. We appreciate your support and aim to provide you with high-quality products and services. As part of our commitment to transparency, we would like to outline our "No Return Policy" below:

  1. All Sales Final: Once a purchase is made, it is considered final. We do not accept returns, exchanges, or offer refunds unless explicitly stated otherwise in specific circumstances outlined below.

  2. Exceptions to the No Return Policy: While our default policy is a strict no return policy, we understand that certain situations may warrant exceptions. We will consider returns or refunds in the following cases:

    a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 3-5 business days of purchase. We may require photographic evidence or additional information to assess the situation. Upon verification, we will determine the appropriate course of action, which may include a replacement, repair, or refund.

    b. Shipping Errors: In the event of an error made by our shipping department, such as receiving the wrong product or an incomplete order, please notify us within 3-5 business days of receiving the shipment. We will work with you to resolve the issue promptly.

    c. Legal Requirements: Our no return policy does not supersede or limit any rights you may have under applicable consumer protection laws. If any provision in this policy contradicts the mandatory rights provided by such laws, those rights shall prevail.

  3. Conditions for Return Consideration: In order to be eligible for a return or refund, the following conditions must be met:

    a. The item must be in its original condition, unused, and with all original tags, packaging, and accessories intact.

    b. Proof of purchase, such as a valid receipt or order confirmation, must be provided.

    c. The request for return or refund must be made within the specified time frame outlined in each exception category mentioned above.

  4. Exclusions: The following items are non-returnable and non-refundable, regardless of their condition:

    a. Customized or personalized items.

    b. Gift cards or vouchers.

    c. Products or services explicitly marked as "final sale" or "non-refundable" at the time of purchase.

  5. Return Process: If your situation meets the criteria for an exception to our no return policy, please contact us at cxnart38@gmail.com or our Contact Form. We will guide you through the necessary steps for assessment and resolution.

We recommend reviewing this policy carefully before making any purchase. By proceeding with a purchase, you acknowledge and accept the terms of our no return policy.

Please note that this policy is subject to change without prior notice. The most up-to-date version will always be available on our official website or in-store.

Thank you for your understanding and cooperation.

cxn art